Frequently Asked Questions

What is your Refund Policy?

I do not accept returns, refunds, or cancellations.
Because of the nature of these items as instant digital downloads I cannot provide refunds. Sales on all digital files are final.
However please do not hesitate to contact me if you are having issues, and I'll do my best to help you.

When will I have access to my printable files?

Your files should be available within minutes of download. Please refer to “How do I access/download my purchase?” For help finding your download.

 
How many times can I use my files?

You can use your downloads as many times as you like for personal use 
Redistribution and commercial use, including sharing and editing the files, is strictly prohibited.

Are your artworks copyrighted?

Yes. All artworks and graphics are copyrighted by Oddly Fitted. Redistribution or commercial use is strictly prohibited without express written permission. Oddly Fitted retains all copyright ownership and all rights to exploit its copyrights where applicable. You may print for personal use only. The user assumes all risks of copyright infringement.

DO NOT submit files to print wholesale companies such as AliExpress, Alibaba, etc.

 
What is the aspect ratio?

Aspect ratio is the ratio of the width to the height of an image.
We use aspect ratios because many of the common print sizes share aspect ratios. This means for each file, you can print in a large number of sizes.
- We provide you with several large high-resolution files that can effectively be shrunk to fit smaller paper sizes with the same aspect ratio.
- Use the chart on the listing to determine what the correct aspect ratio is for the size you would like to print. This is the file you should use, or distribute to your print services.
- Ensure you check 'fit to page' when printing at home.
- We do not advise going larger than the sizes listed in the product listing.
If you need a larger image, please send us a message.

 
How can I print my file?

 

AT HOME
- Download files to your computer and print from there.
- Use the size chart on the listing to determine which file you need
- Select “fit to area” to scale to your paper size

LOCAL PRINT SHOP
- Download your files, use the size chart on the listing to determine which aspect ratio file you need
- Load the correct file onto a USB stick and take it into the store, or email it through to the print shop.

ONLINE PRINTING SERVICE
- Download your files, use the size chart on the listing to determine which aspect ratio file you need
- Upload to your favorite online printing service from the comfort of home!

 
What paper do you recommend?

We recommend at least 200 GSM for the best, longest-lasting results. Matte photo paper and smooth card stock work well. We prefer matte paper with prints as it eliminates glare. If you prefer some shine, semi-gloss, or glossy photo paperwork as well! This works best with high color or photographic prints.
 

Want to add some punch to a black and white print? You could use colored cards with black and white prints. In our opinion, this works best with typography prints. Feel free to get creative. Think about using some classic brown paper or pretty pastel papers.

--The quality of the printer and the paper are all going to affect the final quality of your print --

 
Print and Colour Issues

The quality of your print will be as good as the quality of the printer and paper used.
Due to differences between monitor and printer calibrations, the colors may appear differently in print than they do on screen.
Try;
- Checking the levels of your ink if printing at home. Sometimes the printer will attempt to save ink which can change the color
- Checking your print settings. Try disabling the automatic color correction. Make sure the settings match the paper type you are using. This is particularly important with photo paper.
- If your image is crooked, please make sure you are loading the paper using the plastic guides on the printer
Still, having problems? Send me a message and I'll see if I can help!

 
What is a .zip file, and how do I open it?

A .zip file is a collection file compressed into a single smaller file. This makes it easier to send you a range of different sizes at once. Most operating systems, including Windows and Mac OS, can open zip files without any additional software. Simply double click on your zip file to access the files contained within.